Outer Cape Health Services has partnered with GeBBs Healthcare Solutions, who works closely with our Billing Team, to work with us to complete insurance pre-registration ahead of patient appointments.  This means that starting this week, some of our patients of Outer Cape Health will be contacted by a member of the Pre-registration Team ahead of an upcoming appointment to verify insurance information or resolve outstanding registration issues.  This is a change to what Outer Cape Health patients have experienced in the recent past so they may have questions.   To help with this, we have pulled together this FAQ document and will be posting in the clinics for our patients.  We hope that the following information will help provide you and our patients with more information and understanding about the process.

Frequently Asked Questions 

What exactly is “insurance pre-registration”?

Insurance pre-registration is the process of verifying a patient’s insurance ahead of an upcoming visit.  By doing this before an upcoming visit, we can notify you ahead of the appointment of any insurance errors or issues that may prevent your insurance from paying for your visit.  This allows you time to provide us with updated information and/or contact your insurance company, if needed. 

How will the Pre-registration Team contact me?

The Pre-registration Team will only contact you via phone.  The incoming phone number you will see is #508-980-5059 and the caller ID says Outer Cape Health.  (Note: This number may also show on your caller ID as a number from Charlton, Massachusetts.)This team will NOT be reaching out through text messages.

I didn’t get a call before my last appointment.  Why am I getting one now?

Outer Cape Health Services went live with this robust insurance pre-registration process on Monday, January 13th.  In addition, while the Pre-registration Team will be verifying every patient’s insurance ahead of an upcoming medical or behavioral health appointment, they will only reach out if they identify an issue such as incomplete information or inactive insurance. 

I heard these calls could be a scam.  How can I verify the call is not?

Calls coming from the Pre-registration Team with the incoming number of #508-980-5059 is our team trying to get in touch with you ahead of your appointment.  If you would prefer to call them back directly, the team’s direct number is #508-964-8070 and their business hours are Monday through Friday 8 am to 5 pm   You can also connect with them by calling into Outer Cape Health Services and selecting option 1 (for Medical Care Services) and then option 3 (for Appointment Pre-registration).  Please note, if you are unable to answer the phone when the Pre-registration Team attempts to contact you, they will leave a voicemail asking you to call them back at #508-964-8070.  If they do not hear from you, they will make a total of 3 outreach attempts as a courtesy to you. 

Please note, the Pre-registration Team will NEVER ask for credit card or any other payment information. 

What if I cannot provide this information over the phone?

We strongly encourage our patients to work with the Pre-registration Team to ensure all of your insurance and registration information is up-to-date and active for your upcoming appointment.  This helps to prevent issues billing and specialty referral processing.  However, if you are unable to complete this process over the phone, please make sure that you arrive to your appointment at least 15 minutes ahead of your scheduled appointment and we will try to work through the process at check-in.  Please note that it may not be possible for you to resolve all issues with your insurance company in 15 minutes ahead of your appointment so we do encourage you to do this ahead of time to prevent delays and billing issues.

What if I still have questions?

Please contact the Pre-registration team directly at 508-964-8070 and they will be happy to assist you.